Terms and Conditions of Sale
These Terms and Conditions of Sale govern the sale of products on opaliscare.com, operated by Opalis Care. By placing an order through our website, you agree to be legally bound by the following terms.
1. Scope of Application
These Terms apply to all sales made through our website to individuals acting as consumers.
They govern the ordering, payment, delivery, and management of any potential returns for the products you purchase.
2. Product Information
We make every effort to display and describe our products as accurately as possible.
However, slight variations in color, packaging, or design may occur and do not constitute a valid reason for cancellation or refund.
All prices are listed in euros (€) and include applicable taxes, unless stated otherwise.
3. Orders
Placing an order on our website constitutes a binding purchase agreement.
We reserve the right to cancel or refuse any order in case of stock unavailability, suspected fraud, incorrect pricing, or payment issues.
Once your order is confirmed, you will receive an email with a summary and confirmation of the transaction.
4. Prices and Payment
All prices are shown inclusive of VAT where applicable. Shipping costs are calculated separately at checkout.
We accept secure payment via Shopify Payments, Stripe, PayPal, and other methods made available on our website.
Payment must be made in full before the order is processed and shipped.
5. Delivery
We ship to the Netherlands and selected European countries.
Delivery times are estimated and not guaranteed. Delays due to logistics, customs, or force majeure are beyond our control and do not entitle the customer to compensation.
Full details can be found in our Shipping Policy.
6. Right of Withdrawal
In accordance with our Return & Refund Policy, you have 14 days from the delivery date to request a refund only in case of defective or damaged items.
We do not accept exchanges or returns for change of mind.
To exercise your right to a refund, please contact opaliscare@gmail.com with the necessary evidence (photos/videos). Refunds are processed after validation and returned to the original payment method.
7. Warranty and Liability
Products are warranted to be free from manufacturing defects upon delivery.
Opalis Care is not liable for indirect or consequential damages arising from product misuse or failure to follow instructions.
We do not provide medical advice and recommend consulting a professional before using any skincare device.
8. Intellectual Property
All content on this site (texts, images, videos, logos, etc.) is the intellectual property of Opalis Care or its licensors. Any unauthorized use is strictly prohibited.
See our Intellectual Property Policy for more details.
9. Personal Data
Customer data is processed in accordance with our Privacy Policy, available on the website.
By placing an order, you agree to the collection and use of your personal information for order fulfillment and service purposes.
10. Applicable Law and Jurisdiction
These Terms are governed by the laws of France.
Any dispute that may arise in connection with the sale of products through opaliscare.com shall be submitted to the competent courts of the seller’s registered location, unless otherwise required by mandatory consumer law.
11. Contact
For any question related to these Terms and Conditions, you may contact us at:
opaliscare@gmail.com